How Advisors Can Leverage VDR Software to Improve Client Outcomes

VDR software provides a safe and secure environment for sharing sensitive documents with multiple parties. It is commonly used during M&A due diligence, but also for bankruptcy procedures, fundraising, and many other business transactions that require document sharing. It’s crucial for advisors be aware of how they can make use of VDR technology to improve client outcomes.

Inquiring about reliability and performance information is crucial as it is with any other technology stack. You should seek out data on the average of their time to uptime, interruptions and delays. It’s recommended for you to check third-party certifications, such as SOC. These are independent confirmation that the VDR partner has taken all the necessary steps to protect customer information.

A good VDR provider will also offer professional customer service via many channels. Look for live chat in the app, phone and email assistance that is available in a variety of languages, along with training videos, dedicated teams and managers. Modern providers are accessible all day all week long.

Then, think about how you can ensure that the VDR is designed with your clients’ needs in mind. Does it have a simple user interface that is easy to navigate? Does it permit large-scale uploads and downloads? Does it include an option to quickly access the most popular documents and search for specific terms? These features will make the experience for your clients less stressful, and will help save time in the course of a deal.

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